What's New in Drivors: Q1 2026 Product Updates

This quarter we shipped a wave of improvements across the Drivors platform — from a faster CRM pipeline view to deeper Unified Inbox automation. Here is everything that landed in Q1 2026 for car dealerships, leasing and rental operators, fleet teams, and service workshops across the GCC and MENA.

CRM

The sales pipeline got a serious speed and accuracy upgrade. Pipeline columns now load up to 3x faster even on busy dealer groups with thousands of open opportunities, so consultants spend less time waiting and more time selling.

Lead scoring rules now support custom MENA-specific fields out of the box — think preferred trim, finance vs. cash intent, trade-in vehicle, and city of registration. You can weight a hot Riyadh buyer asking about a specific SUV in stock higher than a generic browse, and route those leads to your strongest sales consultant automatically.

• Faster pipeline: Drag-and-drop deal stages render instantly, with inline editing on the card.
• Smarter scoring: Build scoring models from any vehicle, finance, or source attribute.
• Source clarity: Marketplace, walk-in, and click-to-WhatsApp leads are tagged at capture so attribution is clean.

Inventory & Operations

Managing stock across multiple showrooms and yards is now far less manual. We added bulk stock reservations so a sales manager can hold a batch of vehicles for a corporate fleet deal in one action, plus automatic ageing-stock flagging that surfaces units sitting past your target days-in-stock threshold before they erode margin.

We also shipped an Arabic-first showroom inventory report, so operations managers in Saudi and the UAE can pull a clean, right-to-left stock and ageing summary for daily standups without wrestling with formatting.

• Bulk reservations: Reserve or release many vehicles at once for fleet and corporate deals.
• Ageing alerts: Get flagged on slow-moving stock automatically and trigger reprice or remarketing actions.
• Arabic-first reporting: Native RTL inventory and ageing reports built for GCC operations.

Deal Desk

Closing a vehicle sale involves more than a price. This quarter the Deal Desk gained new offer and reservation workflows with built-in approval routing for finance and insurance sign-off, so a deal that needs F&I approval or a manager discount no longer lives in WhatsApp screenshots and email chains.

Every offer, deposit, and reservation is now tracked against the vehicle and the customer record, giving your operations manager a single, auditable view of what is committed versus what is still available.

• Structured offers: Generate offers and reservations directly from the stock record.
• Approval routing: Send discounts and F&I terms for sign-off with a clear audit trail.
• Deposit tracking: Reservations and deposits are linked to both vehicle and customer.

Unified Inbox & AI Sales Agent

Buyers reach the dealership across many channels, and they expect one conversation. The AI Sales Agent now handles WhatsApp, Messenger, and webchat in a single thread with full Arabic support, so a customer who DMs about availability on Instagram and follows up on WhatsApp keeps the same context — and the same agent.

The agent can answer stock and pricing questions, qualify intent, and book a test drive or service slot, then hand off cleanly to a human sales consultant when the deal gets real, with the full transcript already in the CRM.

• One thread, every channel: WhatsApp, Messenger, and webchat unified per customer.
• Full Arabic support: Natural Arabic and English replies for GCC and MENA buyers.
• Clean handoff: AI qualifies and books, then routes to a consultant with context intact.

One platform — from clicks to keys to every service visit, all connected. More is coming in Q2, including deeper Leasing & Rentals automation and Fleet telematics integrations.